Refund Policy

The 7-day refund window

If the course isn't the right fit, email us within 7 days of your purchase and we'll refund it in full. You don't need to explain why, and it doesn't matter how much of the course you have read or how many resources you have downloaded.

The 7 days begin on the date and time your payment is completed — the moment your purchase confirmation is issued — and end 7 days later. Requests sent within that window are honored, even if we reply after it closes.

How to request a refund

Email info@elevaterockwall.com and include:

• the email address you used at checkout (writing from that address is easiest)
• the approximate date of purchase
• your Stripe receipt number, if you still have the receipt — helpful but not required

We reply to refund requests within two business days.

How the money comes back

Approved refunds are issued through Stripe to the original card or payment method. Once we issue the refund, how quickly it appears on your statement is up to your bank or card issuer — typically 5 to 10 business days. That part is outside our control.

What happens to your access

Course access ends when the refund is issued, and any continuing-education certificate already issued for that purchase is void and should not be submitted to a licensing board. Your account itself stays open, and you're welcome to purchase again later.

After the 7 days

We can't offer an automatic refund once the window closes, but if something has gone wrong — a duplicate charge, a payment problem, access you never received — email us and we'll make it right.

Billing problems and disputes

If a charge looks wrong or you don't recognize it, please email us first. Nearly every billing issue is faster to fix directly than through your bank, and we would rather sort it out with you than have you wait on a dispute process.

This policy works alongside our Terms of Use and Privacy Policy.